How to claim a Currys price match successfully
The process is straightforward, but preparation makes the difference between an approved claim and a rejected one.
Online claims are handled via Currys’ webchat service. Provide a direct link to the competitor’s product page showing the lower price and confirming stock availability.
In-store claims require you to speak to a team member and show either a live URL or, for non-online pricing, a date and time-stamped photo clearly displaying the model number, price, and stock status, plus the competitor’s contact details.
Post-purchase claims must be made within seven days of buying. Bring your receipt to the store where you purchased the item, along with proof of the lower price.
One important exception: mobile phone handsets cannot be claimed pre-purchase via webchat. For these, you must apply for the Price Promise after purchase.
Consumer watchdog Which? advises always factoring in delivery costs on both sides. If Currys offers free delivery but the competitor charges for it, the total cost may not actually be lower, and Currys can decline the claim on that basis.
Pro Tip: Gather everything before you contact Currys: the competitor URL, a screenshot showing the price and stock, and your receipt if claiming post-purchase. Having it all ready speeds up verification considerably.
Save even more with verified Currys deals from Primevoucher
Price matching gets you to the lowest like-for-like price. Pairing it with a verified voucher code can take your saving further still.
Primevoucher is a trusted UK voucher aggregator where you can find verified Currys discount codes and current deals, all checked for validity before they go live. Rather than hunting across multiple sites, you get a single, reliable source for active Currys offers, from seasonal sales to exclusive promo codes. Codes and deals update regularly, so checking Primevoucher before you buy, and again before you submit a price match claim, means you are working with the most current savings available. Visit Primevoucher to see what is live for Currys right now.
Key takeaways
Currys’ Price Promise covers almost all products and accepts claims up to seven days after purchase, but only for identical items in stock at both retailers.
| Point | Details |
|---|---|
| Seven-day claim window | You can claim before purchase or within seven days of buying, with your receipt. |
| Identical match required | Model number, size, colour, and specification must all match exactly. |
| Watch the total cost | Include delivery fees on both sides; Currys can decline if the total is not genuinely lower. |
| Mobile handsets differ | Price match on phones must be claimed post-purchase, not via pre-purchase webchat. |
| Primevoucher for extra savings | Check Primevoucher for verified Currys voucher codes to stack on top of any price match. |